HELP-hol

You are here: Home » HELP-hol

FORMS OF PAYMENT?

  1. PAYMENT BY BANK TRANSFER
    No. account: 0049 4410 19 2110006890 (Banco Santander). SWIFT/BIC: BSCHESMMXXX – IBAN ES31. On behalf of Helliot Bikes.
  2. Payment by Credit Card

HOW TO BUY?

  1. Through the web: helliot-bikes.eu (24 h/day 365 days a year) using the “shopping cart” and following the instructions
  2. By sending an email to: pedidos@helliot-bikes.eu

Send us an email specifying the following data:

  • Name and surname
  • Home
  • Town, province and Postal code
  • Contact phone number
  • The product name and quantity
  • Form of payment: cash on delivery or by bank transfer (order will be released once received the transfer.)
  1. WhatsApp: 636596345

Hours: 9:00-14:00 / 15:00-19:30 Monday to Friday.

DELIVERY AND SHIPPING COSTS?

Delivery by transport agency in 24-48 h. The carrier is responsible for contact and take the order to the address provided previously.

DON’T worry about the delivery, so are we!. In case of any problems we’ll contact you.

SIZES OF THE FIXIE HELLIOT?

In the photos you will see measures of bicycles. All our bikes have a standard box size m/l (fits 1′ 65m up to 1′ 85m people), but if you’re very high, up to 1’90 m, we recommend our Tribeca family.

CHANGES, CANCELLATIONS AND REFUNDS?

To change, cancellation or refund of your order contact incidencias@helliot-bikes.eu, we will advise you and we will show how to do it.

For performing this return must know that:

The product must be in perfect condition and in its original packaging.

Bicycles not may have been assembled, tested, trasteadas, etc… Helliot Bikes is not responsible for a bad Assembly by the customer.

Outlet products may contain any tare (a small stripe, defects in sticker etc…)

DISTRIBUTORS?

If you have a bike shop and want to commercialize the Helliot, telephone contact or well in info@helliot-bikes.eu, we will send you our catalog and distribution conditions.

CONTACT

If you have any questions or queries regarding the Helliot you can send an email to info@helliot-bikes.eu.

ASSEMBLY INSTRUCTIONS

We always recommend that you take your bike to a specialist shop, as they are usually very economical and rewarding. But if you are brave and encouraged you can download our instruction manual to help you with the assembly of your bike:

– Fatbikes

– Mountain bikes (with quick release)

– Roadbikes